At Brown Appricot, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent and customer-friendly, ensuring that your shopping experience is as smooth and enjoyable as possible.

Eligibility for Return or Replacement:

Your purchase is eligible for return or replacement under the following conditions:

• If the product delivered does not match the item description on our website or if you receive the wrong item.
• If the product has a genuine quality, manufacturing defect, or damage upon delivery.

Non-eligible Conditions:

We are unable to accept returns, exchanges, or offer refunds for:

• Products that do not meet your expectations or if you change your mind after purchase.
• Refusal to accept products, deliveries made to a person or location specified by the customer other than the customer themselves.
• Products tampered with by the customer, or with incorrect or insufficient address details provided.
• Products damaged post-delivery to the customer.

Replacement and Refunds:

• A refund will be initiated only if a replacement for the same product is unavailable.
• Please notify us within 24 hours of delivery about any damaged or defective products, providing proof through images or videos. Contact our customer care for assistance.
• Do not accept products with damaged or tampered packaging, except for normal wear and tear or markings on the package acceptable during transit.
• Products must be UNUSED and returned in their original packaging, with all original tags, labels, and invoices intact.
• Ensure that return packages are well-packaged to prevent damage during transit.
• Products damaged post-delivery will not be accepted for return unless under exceptional circumstances, subject to a cancellation fee of 10% and transportation charges.

Additional Information:

• Sale or discounted items are not eligible for returns unless unused and in their original packaging.
• While we offer replacements, refunds are not provided for in-transit damage.