Packaging & Shipping

Write us an e-mail via the form, or just send us an e-mail directly at.




G-197, Shastri Nagar, Jodhpur, Rajasthan (India) - 342003

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

At Brown Appricot, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent and customer-friendly, ensuring that your shopping experience is as smooth and enjoyable as possible.

Eligibility for Return or Replacement:

Your purchase is eligible for return or replacement under the following conditions:

  • If the product delivered does not match the item description on our website or if you receive the wrong item.
  • If the product has a genuine quality, manufacturing defect, or damage upon delivery.

Non-eligible Conditions:

We are unable to accept returns, exchanges, or offer refunds for:

  • Products that do not meet your expectations or if you change your mind after purchase.
  • Refusal to accept products, deliveries made to a person or location specified by the customer other than the customer themselves.
  • Products tampered with by the customer, or with incorrect or insufficient address details provided.
  • Products damaged post-delivery to the customer.

Replacement and Refunds:

  • A refund will be initiated only if a replacement for the same product is unavailable.
  • Please notify us within 24 hours of delivery about any damaged or defective products, providing proof through images or videos. Contact our customer care for assistance.
  • Do not accept products with damaged or tampered packaging, except for normal wear and tear or markings on the package acceptable during transit.
  • Products must be UNUSED and returned in their original packaging, with all original tags, labels, and invoices intact.
  • Ensure that return packages are well-packaged to prevent damage during transit.
  • Products damaged post-delivery will not be accepted for return unless under exceptional circumstances, subject to a cancellation fee of 10% and transportation charges.

Additional Information:

  • Sale or discounted items are not eligible for returns unless unused and in their original packaging.
  • While we offer replacements, refunds are not provided for in-transit damage.

Shipping Policy

  • Complimentary Shipping: At Export Hut, we are delighted to offer free shipping on all orders, making your shopping experience even more enjoyable. There are no hidden fees; the price you see is the price you pay.
  • Pan India Delivery: We proudly deliver to all corners of India, with the exception of the Andaman and Nicobar Islands, ensuring our exquisite home products reach your doorstep no matter where you are located.
  • Timely Dispatch: We strive to ship all orders within 2 to 5 weeks, depending on your geographical location. For custom orders, please allow us a little extra time — about 5 to 7 weeks for dispatch. Typically, deliveries are completed within 5 to 10 days (excluding Sundays and bank holidays) from the date of shipment.
  • Order Tracking: Upon dispatch, you'll receive a confirmation via email or SMS to the contact details provided under the "Billing Address" section during checkout. This notification will include a Tracking ID, allowing you to monitor your order’s journey to your home.
  • Delivery Timelines: While we aim for the quickest delivery possible, please understand that our shipping estimates are not guaranteed. Delivery times may vary due to factors beyond our control, such as adverse weather conditions, transportation delays, political disruptions, or other unexpected events. Rest assured, we will keep you informed and updated in case of any delays.
  • Stay Informed: Should you have any questions regarding your order's shipping status or if you require further assistance, please feel free to reach out to us via email at [email protected] or connect with our customer service team at +91 961-000-1234. We're here to ensure your Export Hut shopping experience is seamless and satisfying.