Last Updated: June 21, 2025

1. Our Commitment to Quality & Accuracy

At Export Hut, we are deeply committed to delivering products of the highest quality and craftsmanship. Our business model is built on ensuring absolute confidence in every purchase. Before any item is dispatched from our fulfillment facility in Jodhpur, India, it undergoes a meticulous, multi-point quality control inspection. This process verifies the product’s condition, accuracy against your order details, and its readiness for international transit. For high-value, bespoke, or custom-made items, we may even initiate a pre-dispatch verification process with you, which can include sending photographs of your specific item for final approval. This rigorous standard of care is fundamental to our service.

2. General Policy: No Returns or Exchanges

Due to the complexities of international shipping, the significant costs associated with reverse logistics (return shipping, customs duties, and taxes), and our comprehensive pre-dispatch quality assurance process, we maintain a strict no-return and no-exchange policy.

Once an order has been placed and confirmed, it cannot be returned for a refund or exchanged for another product for reasons such as a change of mind, incorrect size/color selection made by the customer, or other personal preferences. We strongly encourage all customers to review their order details carefully and read product descriptions thoroughly before completing a purchase. If you have any questions about a product’s material, dimensions, or features, please contact our Customer Support team before placing your order.

3. Handling of Damaged or Incorrect Items (Exceptional Cases)

While we take every precaution to ensure your order arrives in perfect condition, we acknowledge that exceptional circumstances, such as severe mishandling during transit, can occur. Our policy for these rare events is as follows:

3.1. Reporting Window:
In the unlikely event that your item arrives visibly damaged or is demonstrably incorrect (i.e., you received a different item from what you ordered), you must report the issue to our Customer Support team within 24 hours of the officially recorded delivery time provided by the courier. Reports received after this 24-hour window will not be eligible for consideration.

3.2. Mandatory Reporting Process:
To initiate a claim for a damaged or incorrect item, you must contact us via email at [email protected] with the following information:

  • Subject Line: Claim for Order #[Your Order Number]
  • Your Full Name and Order Number.
  • A detailed written description of the damage or discrepancy.
  • Clear, un-edited photographic and video evidence of the issue. This must include:
    • Photos/videos of the external packaging upon arrival, showing any signs of damage to the box or crate.
    • Photos/videos of the internal packaging, showing how the item was secured.
    • Clear, well-lit photos/videos of the damaged area(s) on the product itself from multiple angles.
    • A photo of the shipping label on the box.

Failure to provide all of the required evidence within the 24-hour reporting window will result in the immediate rejection of your claim.

4. Resolution Process

4.1. Claim Assessment:
Upon receiving your complete claim, our dedicated resolution team will conduct a thorough assessment. This includes reviewing the evidence you have provided, cross-referencing it with our pre-dispatch quality control records and photos, and potentially initiating a claim with our courier partner.

4.2. Resolution for Approved Claims:
If, after our assessment, we determine that the damage or error was genuinely our fault or occurred due to severe negligence in transit, our standard and sole form of resolution is the issuance of Store Credit.

  • The Store Credit will be for the value of the damaged product itself (excluding any shipping fees, customs duties, or taxes you may have paid).
  • Store Credit is non-transferable, cannot be redeemed for cash, and can be used for any future purchase on exporthut.com.
  • The issuance of Store Credit is the final resolution. We do not offer cash refunds, replacements, or exchanges. This policy is in place due to the prohibitive costs and logistical impossibilities of international return shipping.

5. Non-Refundable Items & Scenarios

Please note that refunds or store credits will not be issued under any of the following circumstances:

  • The customer changes their mind or experiences “buyer’s remorse.”
  • The product has been used, altered, or installed.
  • The issue is reported after the 24-hour reporting window.
  • Insufficient or unclear evidence of damage is provided.
  • Damage is minor, superficial, or characteristic of a handcrafted item (e.g., slight variations in wood grain, natural texture).
  • The customer refuses to pay customs duties or taxes, leading to the shipment being abandoned or returned.
  • The shipment is returned due to a failed delivery attempt or an incorrect address provided by the customer.

By completing a purchase on exporthut.com, you acknowledge that you have read, understood, and agree to be bound by the terms of this Returns & Refund Policy.